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Join Our Team

BCM Advanced Research is a mature and expanding high-tech company with our main US office located in Irvine, California. We are seeking outstanding talent to fulfill various positions within our Irvine, CA office or remote location for qualifying positions. BCM’s products are used worldwide by major OEM companies in industries such as healthcare technology, digital broadcasting and conferencing systems, retail transaction devices, self-service kiosks, security systems, casino gaming, and electronic testing equipment to name a few. We are a stable employer, with a competitive compensation package and benefits, and offer a great and challenging work environment to recognize your career goals.


Primary Responsibilities

  • Consult with BCM sales force and customers to thoroughly understand the customers’ technical requirements and present the correct BCM solution.
  • Maintain working relationships with key accounts’ technical contacts and provide feedback and recommendations in a timely matter.
  • Create technical specifications for non-standard or custom products based on customer requirements. Be able to make technical recommendations as necessary.
  • Create technical specifications for standard motherboards or system products incorporating feedback from sales, marketing, customers, and engineering.
  • Be able to present BCM’s product roadmap in technical detail and help to maintain/update the roadmap.
  • Participate in technical meetings with customers and BCM sales people either in person, through web-meetings, or conference calls on a regular basis.
  • Review marketing documents such as product briefs, datasheets, web content, and product newsletters for technical and specification accuracy.
  • Update the CRM database with technical task responses and specifications.

Requirements

  • Bachelor’s degree in Electrical Engineering or equivalent field experience.
  • Minimum one to two years of industry related work experience.
  • Ability to execute on priorities and have strong time-management skills. Self-motivated and able to complete tasks with minimum supervision.
  • Strong technical background in x86 & ARM platforms. Self-driven to keep up with new technology and trends related to our products and the embedded computing industry.
  • Excellent written and verbal communication skills. Some presentation skills required for product roadmaps and training.
  • Proficient experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, Project).
  • Fluency in English. Bi-lingual in Mandarin is a plus but not required.
  • Able to travel as needed.

Compensation

Salary commensurate with experience plus annual performance incentive.


Primary Responsibilities

  • The role of the key account specialist is to work directly with assigned customers on a daily basis and provide direct support to the sales department.
  • The main job responsibilities include accepting and processing new orders, reviewing new purchase orders for accuracy including part number, price, payment terms, lead-time, order type, freight terms, etc.. Confirming order acceptance per customer requirements and communicating delivery schedules. Maintain any customer required reporting such as open orders reports, inventories on hand, or blanket purchase order schedules. Learn and access any customer related online order or inventory portals for Kanban, vendor managed inventory, or consignment inventory such a Noctrun, Agile, or any other customer unique programs.
  • Proactively maintain verbal and email communications with customer contact points worldwide on a regular or daily basis. Proactively provide customer service functions to help customers resolve any concerns or issues including navigating customers through other BCM departments as needed to solve their problems.
  • Resolve all order related issues including parts received, schedule conflicts, pull-in/push-outs, receipt discrepancies, as well as assist accounting as needed to resolve payment issues related to purchase orders.
  • Additional duties include providing freight and expedite price quotes, soliciting new orders based on lead-time or forecast deficits, and helping to request forecast updates on a regular basis.
  • Access to BCM’s CRM system on a daily basis to update customer notes, review and respond to tasks from other departments related to the customers you support, or enter tasks to other departments for information or items you may require to support your key customers.

Requirements

  • Reasonable proximity to work in BCM’s Irvine, California office.
  • Several years of experience in a sales or operations department or environment.
  • A hands-on and proactive approach to getting things done. A strong desire to add value by taking ownership to ensure your key accounts get the best possible service.
  • Experience in ODM computer/electronics field strongly desired.
  • A team player mentality and strong desire to help customers succeed is required.
  • Ability to speak Mandarin is a plus.
  • Light travel as needed to visit key accounts with the account manager.
  • A college degree preferred.
  • Excellent written and oral communication skills, great organizational abilities, and the ability to multitask.
  • Proficient experience with Microsoft Office (Excel, word, PowerPoint, Outlook) as well as the ability to learn non-standard programs such as order entry, inventory management, and CRM.

Compensation

Compensation includes salary commiserate with experience plus annual performance bonus after first year of service.

BCM is an EOE and provides competitive compensation package.  Please submit resumes to HR at: Resume@bcmcom.com or fax resume to (949) 470-1063.  All qualified candidates must have legal working status in the United States.  (No Agents & No Phone Calls)

About Us

BCM is a supplier of turn-key industrial motherboards and embedded computing solutions for well over two decades. Our Southern CA based R&D and PM teams provide fast paced and innovative ODM service with leading technology to meet most customer requirements while our manufacturing, global sourcing, and logistic teams work together to bring the most cost effective and highest quality solutions to our customers.

Company

BCM Advanced Research
11 Chrysler, Irvine, CA, USA
BCMSales@bcmcom.com