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RMA Support

Request RMA Online

if you have an existing RMA account with BCM RMA Online

  • How to use RMA Online system?
  • Request RMA by E-mail

    if you have questions regarding our online RMA system, or having difficulty to submit RMA application Online

    Check Repair Coding Correlation

    if you don't know the Repair Code

    Return Merchandise Authorization (RMA) Services

    RMA Process Flow Chart This flow chart will help you understand our RMA Process.

    • Fill in RMA Request Form
    • Either email or fax back to BCM. Our RMA Specialist will contact you within 1 business day.
    • All products returned for credit must be returned undamaged and unopened in the original packaging along with all original accessories and other contents within 30 days of invoice date. Products kept longer than this period will NOT be accepted even if stored in unopened condition. Under no other circumstances products are eligible for return for credit. All products returned for credit are subject to a 15% restocking fee.

    • DOA items, and products being returned for credit/ replacement must be sent along with their original contents and packaging. Products which are incomplete or show signs of abuse or misuse will not be accepted.
    • Any product will be considered DOA if it fails within the first 30 days after original invoice date.

    If the problem persists after all attempts of component replacement, then the motherboard may require repair or replacement. The motherboard can be repaired or replaced if it is within the warranty period of your reseller and/or with BCM Advanced Research. Check your reseller for its warranty and exchange policies. Please note that BCM Advanced Research cannot be held responsible for a warranty period set by the reseller when it EXCEEDS the warranty guild lines set by BCM Advanced Research. If your reseller is out of business or no longer support the motherboard, BCM Advanced Research will accept a direct RMA with the Original Purchase Invoice.

    • The RMA# must be clear and prominently written on the outside of the package. Package will be subject to reject if there is no valid BCM RMA# on it.
    • You are responsible for shipping your RMA to us. There are no specific packing instructions, but please be sure to properly secure the contents inside the package and use proper packaging materials to avoid damage during shipping. We recommend you use shipping companies that can provide you with a tracking#. For example, FedEx, UPS and DHL. Also you may want to insure the package.
    • Any service must be approved by BCM according to BCM Warranty Policy and Discretions.
    • Your assigned RMA number is valid for 14 days from the date of issue.
    • BCM reserves the rights to rejects any RMA returns that are been physical damaged, missing/bent pins, burn, cracked, or other damages due to abuse.
    • If the information on your request varies from the actual item(s) received, your RMA will be based on the actual item(s) received.
    • For RMA return, please ship back the defective product ONLY without accessories. BCM is not responsible for accessories return.
    • After RMA goods get repaired, it will carry three months warranty with same issue/problem or the original warranty whenever it is longer.

    Type QTY/ RMA# RMA Duration
    Motherboard < 20 Within 30 Days
    > 20 Within 60 Days
    Barebone/ System/ Panel PC < 10 Within 30 Days
    > 10 Within 60 Days
    ODM/OEM Product < 10 Within 30 Days
    > 10 Within 60 Days

    Warranty Information

    Product is within 1 year from the date of invoice.

    For the commercial products, BCM invoice number is required to provide upon requesting the RMA number. If the invoice number is unable to provide, the products may be subject to excluded from warranty.

    * For ODM/OEM customers, please refer to Sales Agreement for warranty period.

    • Products damaged by any catastrophe, accident or from neglect, misuse, fault, improper assembly, improper maintenance, inadequate return packaging, or negligence by the customer or any third party. There will be treated as out of warranty for external cause to the Products such as, but not limited to, failure of or faulty electric power, air conditioning, operator error, failure or malfunction of any data communications system. Such conditions will be determined by BCM at its sole unfettered discretion.
    • Service and repair of accessories, apparatus, attachments or any other devices which are not BCM Products or options.
    • Defacing of product, revision control and BIOS labeling (label alterations, serial number missing, serial number no longer discernible and serial number invalid). All serial numbers are recorded and tracked for warranty purposes.
    • Unauthorized changes, modifications or alterations in or to the Products not installed by BCM.
    • Damage to or loss of any programs, data, or removable storage media.
    • Installation, relocation or removal of the Products or any accessories, apparatus, attachments or other devices.
    • Normal wears and tears.
    • The furnishing of accessories or supplies.
    • Damage by shipping carrier.
    • Incompatibility issue.
    • BCM is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost saving, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if BCM or any distributor, dealer, or authorized service provider has been advised or the possibility of such damages, or any claim by any other party.
    • The product is NOT designed for OEM (Hewlett Packard, AST, Packard Bell, NEC, SONY, Micron Toshiba, Samsung, Wang, Diamond, Gateway, Dell, IBM, Compaq, CompUSA, Computer City, GRiD, SCI, Digital, Texas Instruments, Selection, and any other computer makers).
    • FLG775 and LGA115x motherboard, if the board ships back without processor socket cover, it may damage the pins. BCM will treat it as physical damage. It is recommended that customer saves the processor socket cover.
    • BCM reserves the right to change this policy without advance notice.

    The Serial Number barcode is defined as follows:

    First 5 digits = Part Number
    6th and 7th digits = Year (08 = 2008)
    8th and 9th digits = Week (45 = 45th week of that year)
    10th = Internal Control Code
    11th - 15th digits = Serial Number


    First 5 digits = Part Number

    6th digit = Internal Control Code 7th and 8th digits = Year (08 = 2008)
    9th and 10th digits = Week (45 = 45th week of that year)
    11th - 15th digits = Serial Number

    * For ODM/OEM products, Serial number rule may be different.

    For all product which is NOT within warranty period, is defined as Out of Warranty. BCM provides best of the class services. We provide Out of Warranty repair services with reasonable repair fee. Please fill in RMA Request Form to request RMA# to return.

    * Turn around time may vary depending on the parts’ availability.

    Apply for Physical damage and Out of Warranty products

    Type Fee
    Motherboard $60
    Barebone/ System/ Panel PC $70
    ODM/OEM Product N/A

    * Additional cost will be charged for the replaced components/ parts and shipping fee back to customers.
    ** If the item has more than 4 and up damaged locations or parts. BCM WILL NOT repair the item since it may cause stability.

    BCM reserves the rights to change without notice. Last Updated: 08/03/2016

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    BCM, a supplier of Industrial Motherboards, Industrial Computers, Open Frame and Panel Computers

    BCM has been a key supplier of turn-key industrial motherboards and embedded computing solutions for digital signage,retail, gaming, healthcare, hospitality, medical equipment, and industrial automation for well over two decades. Our Southern CA based R&D and PM teams provide fast paced and innovative ODM service with leading technology to meet most customer requirements while our manufacturing, global sourcing, and logistic teams work together to bring the most cost effective and highest quality solutions to our customers.